Achmea
André van der Niet,Policy Service Manager Achmea Zorg
"The mistake that many companies make,
is to build a front-office on a poor back-office.
Since we are talking about millions of records, we have
deduplicated and cleansed them using Human Inference's software in
order to tackle the problem directly at the source."
Click here to download the case study.
Achmea Zorg distinguishes itself by such brands as Groene Land
Achmea, PWZ Achmea
and Zilveren Kruis Achmea and through heavily investing in
personal situations of its
policyholders. The first thing is to know who those people are.
Customer relationship
management is therefore a very important issue for the insurer,
which works towards more and more efficiency and improved service.
As with all insurance companies, the most
important point is to gain and keep the customer's trust.
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