Insurance group Achmea has prolonged its license for using Human Inference data quality software for another three years. Achmea, the largest insurance group of the Netherlands, serves almost six million relations with all-care financial products. The insurance group uses a large part of the HIquality Product Suite of Human Inference within the different brands, such as Centraal Beheer, Interpolis, Zilveren Kruis, FBTO and Avéro Achmea,. These brands have their own customer administrations within which the Human Inference software ensures the quality of customer data.
Achmea is currently researching the possibilities for maintaining the customer data centrally. This also includes quality management of customer data and, next to efficiency, brings new commercial insights and customer knowledge in particular. The prolongation of the agreement with Human Inference fits in this strategy as well: it offers Achmea the opportunity to implement central data quality services within the insurance group.
Hugo Verwijs, CEO Human Inference: 'Achmea has been a customer for a long time and is, besides, one of our most valued relations. I am greatly pleased to see their trust in us confirmed yet again. The fact that a relationship comes from two sides is emphasized by the Cor Holsboer's membership of the Customer Advisory Board of Human Inference. Partly thanks to his contribution, we are capable of adapting our services to the market's wishes and demands in a better way'.
Cor Holsboer, Manager Achmea Relationship Administration: 'Being one of the largest financial service providers with various strong brands and accompanying products, we do realize that an unambiguous and single view of the customer is of vital importance. Human Inference makes sure that our customer data reaches the high quality level that is so important, which enables us to optimize the communication with our customers and increase the customer value as well.'
About Achmea
Achmea is the largest insurance group in the Dutch market. Achmea carries such brands as Interpolis, Centraal Beheer Achmea, Zilveren Kruis Achmea, Avéro Achmea and FBTO. Joint ambition of all insurance companies and service providers within Achmea is taking care of customer issues. In this connection, important issues are safety, health, money for the future, employment participation, business continuity and terms of employment. To be able to help customers deal with these issues, Achmea strives to distinguish itself as an involved, result-driven and innovative organization. For more information, see www.achmea.nl.
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