Energy supplier Oxxio has selected the HIquality Product Suite of Human Inference to further improve the quality of data within the company. By means of an integrated data quality approach and improvement of data streams Oxxio can realize its customer driven, ambitious growth objectives even better.
The liberalization of the utilities market requires a lot of the administrative services of utility companies. The DTe (part of the NMA, supervising authority of competition), for instance, has determined that final payments need to be processed quicker as a result of an increasing number of customers that switch to competing energy suppliers. Next to sharp energy prices, customer service and customer centricity are very important for the appeal and the image of an energy supplier.
All customer data need to be both reliable and exchangeable, for which an optimized data management system is absolutely essential. Oxxio can process all customer data correctly at entry and process them very quickly and efficiently by using the data quality firewall of Human Inference. With this solution, Oxxio has chosen an approach in which prevention and monitoring of data quality are key. This improves both Oxxio´s customer service and the efficiency of its business processes.
Erik de Heus, CEO Oxxio: 'Optimal data quality is a basic condition for creating and managing a single view of our customers. In a quickly growing company like Oxxio it is of the utmost importance that data are being entered completely and correctly, without losing time and resources on scrap and rework. This is needed to be able to maintain and enlarge our lead in the area of efficiency. The investment in the software of Human Inference takes us another important step closer to reaching our ambitious business goals.'
Hugo Verwijs, CEO Human Inference: ' Oxxio is a good example of a company that uses our approach to manage information the right way, both in active processing as in prevention. As a result of this approach data search processes by, for instance, Oxxio´s customer contact centers can be executed on much more efficiently.'
About Oxxio Nederland B.V.
By keeping to the key values benefit, transparency, durability and innovation Oxxio has grown to the fourth largest energy supplier on the Dutch market since 2000. Oxxio focuses on the consumer market, the mid-sized business and the larger enterprises. Meanwhile more than a million Dutch people are using energy supplied by Oxxio.
Oxxio is a part of Centrica plc who has subsidiaries like British Gas, Centrica Energy, DYNO, Luminus in Belgium, Luseo in Spain, Direct Energy, CPL and WTU in the US.
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