Building the Customer Focused Organization: People, Processes, Technologies and Metrics
Human Inference is sponsoring the Gartner Customer Relationship Management Summit 2007. After years of investment and experimentation, it's payback time for CRM! All indicators are showing that CRM has gone up the priority list for the majority of organizations for 2007. Attracting, retaining and growing customer relationships are now in the top three priorities for businesses.
Widely viewed as one of the most important events in the CRM calendar in EMEA, Gartner's 8th Annual EMEA Customer Relationship Management Summit aims to assist business and technology professionals like you in meeting your CRM challenges for 2007 and beyond. It offers a comprehensive and insightful conference program that brings together Gartner analysts, industry acclaimed external keynote speakers, end user case study speakers and technology providers.
Key Topics are:
- Gartner's eight building blocks of CRM
- Customer analytics
- Contact center optimization
- Improving the customer experience
- Best practice data quality
- How to select CRM applications
- CRM architectures and technologies
- Marketing that powers the customer-centric enterprise
- Campaign management
- Customer service strategies and technology
- Using technology to increase sales
- The CRM vendor landscape
When?
7-8 March 2007
Where?
London
Royal Lancaster Hotel London
Reinvigorate and re-focus your CRM strategy and thinking by attending the Gartner Customer Relationship Management Summit in March 2007. For further details of the event and the agenda, please visit the event website or send an email to Martine Boer.
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