The business advantages of data quality brought to you by ABN AMRO Bank and PwC
A unique customer profile helps to be compliant and get the most out of multi-channeling activities. The renowned ABN AMRO Bank and accounting and consultancy firm PricewaterhouseCoopers (PwC) have experienced that good data quality is essential for their organization. Both are willing to explain why and how developing a data quality strategy improves the business of banks and insurance companies.
They will do so, with the following stories:
A multi-channel customer approach requires good data quality management
A case study by ABN AMRO Bank by Jeroen Ploeg, manager client services
Jeroen Ploeg is responsible for client services at ABN AMRO Bank and therefore managing a very valuable multi million customer database. ABN AMRO Bank communicates with its clients through different channels like internet, front office, e-mail, letter, fax, telephone, etc. This approach leads to a lot of customer contacts 24 hours a day and to high dynamics with customer data. Pollution of client data is likely to occur when no measures are being taken. ABN AMRO bank has centralized all customer data in one central database and implemented a wide range of technical and organizational procedures to prevent their data from being polluted. Jeroen Ploeg will explain how they came to a supreme level of customer data, which helps the business to optimize their service and sales.
Compliancy as driver for data quality; how Basel II and Identification regulations set the requirements for data quality management.
A presentation by Wim Gohres from PricewaterhouseCoopers
Nowadays virtually any company has to deal with rules and regulations that impact strongly on various business processes. This varies from the identification procedures when accepting and taking on a customer till reporting about the performance of customers or the organization itself. Rules and regulations like Basel II, but also identification laws demand highly for customer information-architecture and accompanying processes. Wim Gohres of PwC explains how companies can guard themselves against unwanted consequences of such a rule.
You are invited to join us for:
A breakfast session from 08.00 - 10.30 on November the 17th
There is no fee for participating, so register now using the button on the right!
After your registration you will receive a confirmation and a route description.
Cick here to download the programme. Should you require more information, please contact Martine Boer. We are looking forward to meet you in London!
Note: Evaxyx is our supporting partner in the UK and therefore co-organiser of this event. For more information visit their website.
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