Archives for the 'Customer Centricity' Category
Key Milestones on the CDI-MDM Road Map for 2007-08
Data Quality & Data Integration (CDI-MDM)
by Aaron Zornes, Founder and Chief Research Officer CDI Institute
Research analysts at the CDI Institute annually produce a set of twelve milestones for their “CDI-MDM Road Map” to help Global 5000 enterprises focus efforts for their own large-scale, mission-critical CDI-MDM projects. This keynote will focus on this set of strategic planning […]
Customer Centricity is not new
by Eddy Reimerink, Product Marketing Director and Hans Ruigrok, Vice President Sales (Human Inference)
Just a few years ago, everybody was speaking about CRM. In a lot of cases however, CRM did not live up to its promises. A single system and one database for all customer related processes has proven to be one bridge to far […]
360° Customer Insight through advanced SOA and MDM
by Cordys: Winfried van Holland,
Sr. Director Product Management & Marketing,
Business Processes are key to keep the business running. By providing an holistic SOA – BPM solution you can retrieve operational excellence and business agility. Normally vendors forget the data aspects in SOA, we explain why MDM is crucial in an SOA story. Cordys respects […]