Compliance & Data Quality

Is your organization in compliance with Basel II, The Patriot Act, and Sarbanes-Oxley? Bookkeeping scandals have led to laws and regulations, making board members accountable for the accuracy of the results. This has made the quality of data a boardroom issue. Both the quality of your data and the adherence to corporate policy surrounding it have to be measurable and auditable.

Break-out session Infor CRM Epiphany: Be Compliant and Improve Customer Loyalty! by Jean-Jacques Vossen, VP EMEA

With this innovative B-2-B-C loyalty program Essilor won the Gartner CRM Excellence Award 2006!

In today’s business environment, every customer exchange must leverage current customer intelligence and best business practices. But that goal is often hard to reach.  Essilor, world leader in ophthalmic optics and well known for their brand Varilux, implemented Epiphany CRM  successfully and realized a strong growth in customer loyalty, turnover and profit. Base of this success is an innovative B-2-B-C loyalty program that consists of a mix of database facilities, communication tools and individual marketing advice. The goal of the program is to enable independent opticians to manage their customer relations and loyalty marketing at an advanced level. The opticians are now able to connect consumer information with product choice, to measure the effectiveness of various tools and to gain customer feedback.

Target Audience: Business

Customer Case Interpolis: Data quality, more than a compliance issue by Jan-Dirk Bulens, Manager Business Support
Interpolis is one of the largest and most innovative providers of insurance, old-age provisions and staff availability services (reintegration, absenteeism, occupational health and safety, etc.) in the Netherlands. We provide customized solutions for private persons and businesses for a wide variety of risks. Customers of Interpolis’ services can count on a quick, smooth settlement with a minimum of red tape.

Strict compliance laws and regulations force organizations to check the identity of their customers. Such checks are usually performed on the basis of so-called black lists. Organizations that do not comply with this legislation might be fined or run the risk of suffering image and integrity damage. How can you implement Customer Due Diligence within your organization and arrange company and IT processes in such a way that you will not be fined or will not suffer any other damage? This presentation provides more insight in the way Interpolis implemented IT-solutions regarding compliance laws and regulations within the organization.